Service Desk Engineer (Dynamics 365) – London - Hybrid - £38,000 + Excellent Benefits and Career Progression
Overview
An exciting opportunity has arisen with a global exhibition business based in London for a Service Desk Engineer that has experience with Microsoft Dynamics 365 or Business Central. You will work on the Service Desk delivering an exceptional IT Service to and for the business.
Role & Responsibilities
- Providing 1st and 2nd line technical hardware and software support to IT users throughout the business.
- User account and resource administration using Microsoft Active Directory and other related tools.
- Delivery of retail system access devices and security configuration.
- Deployment of hardware and software in a consistent and secure way.
- Undertaking the routine activities required to keep the information systems operational including;
- Regular inspection of the businesses IT Systems and performing and testing upgrades and enhancements.
- Daily checks on e-commerce and web systems
- Ensuring all retail hardware is always fully operational
- Manage software and hardware patching, upgrades and replacements in required timescales and remove legacy data from systems when no longer needed.
- Assist with the development and implementation of new IT projects.
- Update Helpdesk incidents/ requests
- Provide support and updating kiosk and display equipment within the retail environment.
Essential Skills & Experience
- Microsoft Dynamics 365 OR Business Central (preferably both) 2 years’ experience.
- Hardware and software.
- 2 years’ experience in a Service Desk role covering 1st – 2nd Line Support.
- Active Directory.
- Microsoft Azure, SharePoint.
- Group Policy information.
- Documentation skills.
- Retail Support.
- Network connectively including VPN’s
- Configuration and troubleshooting
Package
- £38,286 depending on skills and experience
- Hybrid – 2 days in the office,3 days remote (flexible)
- 30 days annual leave which increases to 35 upon 5 years of service
- 35 hours a week, Monday-Friday
- Pension scheme
- Paid training courses