Job Title: Senior ICT Infrastructure Specialist
Reporting To: ICT Infrastructure Manager
Direct Staff: None
Salary: £40,000 - £42,000
Objective of the Position
Work on projects to develop and improve the centrally installed infrastructure of FSE/PAGO within Europe. Ensure maximum effectiveness and efficiency (cost and uptime) across different platforms in Middleware, Operating Systems, Standard/Universal/Communication Software, and the hardware platforms these run on.
Duties
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Support the design, development, and implementation of ICT infrastructure projects in line with architecture standards, including storage, server, networking, and client-related projects.
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Support the operation and maintenance of ICT systems to ensure stable, reliable, and uninterrupted operation. This includes documentation, second-line support, change management, and upgrade planning.
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Contribute to the development of the ICT department by using, maintaining, and improving internal processes and services, following best practices.
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Align with business and ICT stakeholders by monitoring and reporting on KPIs, SLAs, and performance data.
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Provide timely feedback and updates to business users.
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Proactively solve IT issues and advise the business on structural resolutions.
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Monitor the network, storage, etc., to detect and prevent issues in advance.
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Coach assistants and specialists in infrastructure to support their growth.
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Coordinate the implementation of non-standard changes and projects as a project member or project manager.
Responsibility
Required Skills, Abilities, and Knowledge
Specialised Knowledge (Education and Experience):
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Specialist IT training to at least degree level.
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Several years of practical experience in a similar role.
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Fluency in English (spoken and written); German is a plus.
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Broad specialist knowledge of relevant hardware and software.
Management Skills (Planning, Organization, and Integration):
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Strong quality and security awareness.
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Service-oriented and customer-focused.
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Structured and proactive work style.
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Good organizational skills.
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Willingness to travel moderately within Europe.
Social Skills (Communication and Teamwork):
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Service-oriented with strong business communication skills.
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Willingness to travel as needed.
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Flexibility to work in a dynamic, international environment.
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Team player with international collaboration experience.
If you are looking for a new role, please apply now and we will be in touch within 48 hours.
Pearson Whiffin Recruitment - IT Division.