Operations Manager
Redditch
c.£60-65k dependent on experience & skillset
Pearson Whiffin Recruitment are delighted to be working exclusively with an innovative, award winning technical hire business with multi-sector reach in their search for an ambitious Operations Manager to run the main HQ depot based in the Birmingham area.
This is a rare opportunity to join an ambitious, investment backed organisation who have been recognised for successfully disrupting the market. With significant further growth plans centred around their focus on offering a high-quality service with a ‘value added’ this business are expanding into new markets, and as such, need like-minded, career driven employees to drive their strategy and vision operationally.
This business-critical role requires an exceptional leader, with the ability to negotiate a range of personalities to maximise performance across the team, working collaboratively to facilitate the success of the commercial side of the business with a view to growth.
Reporting into the Managing Director, the successful candidate will:
- Be responsible for the day-to-day operations of a fast paced hire depot, managing field based and static staff across engineering, warehousing and administrative functions to ensure seamless service delivery
- Implement operational best practice and review and implement health and safety practices.
- Manage a team of 9 initially, growing the team organically. Effective team leadership and communication is essential- managing, monitoring, and coaching engineers by being in regular contact and ensuring that information is clearly communicated throughout the division.
- Create an environment that motivates employees, driving a culture of collaboration and a positive, solutions led approach and accountability ensuring that they are fully aware of what is expected of them, and recognise their successes.
- Develop any areas of weakness
- Ensure operational processes are focused on maximising commercial success and continuous improvement
- Show confidence and aptitude in making commercial decisions and offer innovative, creative suggestions for business improvements to the SLT
- Keep a cool, calm head under pressure and be able to react swiftly, adapting to an ever-changing environment
- Share the company’s quality, customer-centric values around service delivery
- Be able to spot problems before they arise, and juggle multiple priorities in an efficient, organised and methodical manner
- Assimilate technical information with ease and clearly communicate with a range of stakeholders
- Lead by example, consistently maintaining high standards, working to exceed targets and supporting the sales team
- Oversee inventory control processes, including receiving, storage, and PDI (Pre Delivery Inspection and testing) of hire equipment and supplies.
- Be responsible for strategic and operational aspects of production, planning, engineering, warehousing, despatch, and procurement.
- Support in recruiting engineers, including the implementation of coaching and development plans to ensure project installations are delivered on time, to a quality standard and with the most cost effective use of resources.
To be considered for this fast-paced role, you will:
- Have a proven track record in a relevant depot / operations/ general management role overseeing field-based engineers in a related b2b sector requiring swift reactions
- Be able to offer examples of how you have driven performance through your exceptional people management skills
- Communicate well and be able to quickly adapt your approach dependent on the audience
- Be commercially minded, keen to work collaboratively with sales functions and able to proactively identify and mitigate obstacles to revenue growth
- Hold yourself accountable both personally and professionally, inspiring direct reports to do the same
- Be flexible, reliable and adaptable, with a career focused mind-set
- Use technology and data effectively to inform commercial and operational decisions
- Have a meticulous attention to detail, with an understanding of the importance of accurate and timely communication and reporting
- Be numerate with a good head for figures and a logical approach
Experience within an equipment leasing environment would be an advantage, but other technical, contract service or turnkey solution-based businesses would be considered
Why would you want to work for this business?!
- SME with rapid YOY growth to date
- Award winning organisation, with recognition for their dynamic approach
- Excellent progression opportunities subject to performance
- Competitive salary
- Clear commercial strategy
- Opportunity to work with an inspiring leadership team
- Forward thinking culture where innovation is welcomed
- Opportunity for fast-track progression to multi-site management for the right candidate!
- Performance based bonuses
This role is suited to a goal orientated manager who is looking to make an impact!
Please apply online for immediate consideration with an up-to-date CV!
This role is being managed by Emily Powell, Associate Director for Pearson Whiffin Recruitment