Helpdesk Administrator
Full time, 37.5 hr week
Temp to Perm role
Milton Keynes
£28,000 -30,000
Are you an experienced Administrator and looking for your next career move?
My client is looking for a Helpdesk Administrator to join their growing team located in the heart of Milton Keynes. This is an exciting opportunity to join a well-established company with clear progression routes.
If you are driven with great communication skills and a willingness to achieve high customer satisfaction levels, then this could be the ideal role for you!
Details of this Helpdesk Administrator position include:
- Act as the first point of contact via telephone and email for all customer enquiries, accurately recording job details in the IT system.
- Plan and coordinate engineers’ schedules in line with SLA requirements.
- Provide support to engineers and the parts dispatch team to ensure smooth operations.
- Confirm job completion and supply customers with all relevant updates and information.
To bag yourself an interview for this role you will have/be:
- Solid customer service experience
- Strong administration experience
- Strong customer service skills.
- Excellent communication and interpersonal skills.
- Time management.
- Professional telephone etiquette.
- Organised and methodical.
This is a great opportunity for the right candidate to work for a company that really values their employees and where hard work is rewarded!
If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!
This role is being handled by Holly Ensoll, Recruitment Consultant at Pearson Whiffin Recruitment.
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