Customer Service Team Leader – French Speaking
Fixed Term Contract – Full Time
Ashford
PLEASE NOTE THIS IS A FIXED TERM CONTRACT POSITION 6 MONTHS – 12 MONTHS WITH THE POSSIBILITY OF GOING PERMENANT FOR THE RIGHT CANDIDATE!
We are currently seeking six highly motivated and service-driven French-speaking Customer Service Administrators to join our client’s dynamic team on a fixed-term contract.
If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, process-focused environment, we’d love to hear from you.
Duties will include but not be limited to:
- Supervise and support a team of customer service employees to ensure excellent customer satisfaction.
- Conduct regular one-on-one meetings to provide guidance, feedback, and performance support.
- Oversee health and safety compliance within the customer service department.
- Coordinate and deliver induction and training programs for new and existing staff.
- Maintain accurate records and follow internal processes to ensure full compliance.
- Collaborate closely with internal teams including Sales, Logistics, and Finance.
The successful candidate will have/be:
- Previous customer service advisory experience, ideally within a fast-paced and regulated environment.
- Previous supervisory or team leader experience
- Strong email-writing skills with an ability to communicate clearly and professionally.
- Highly process-driven, organised, and detail-oriented.
- Confident using advanced Excel (e.g., VLOOKUPs, pivot tables).
- Comfortable with a phone-heavy role and able to build rapport quickly.
- Experience in sales order processing or administration is highly desirable.
This role offers an excellent opportunity to join a respected, global organisation where you can develop your skills, contribute to meaningful work, and be part of a supportive team committed to delivering exceptional service!
If you feel you meet the above criteria & are ready for a new challenge, then please apply online for immediate consideration.
This role is being handled by Nicole Howe & Holly Ensoll, Business Support Consultants for Pearson Whiffin Recruitment.
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