Customer Support Executive
Full time, Office based
Up to £30k DOE
North Kent
Exclusive new role – you won’t see this advertised anywhere else!
Are you an experienced and customer-focused professional with a proactive attitude, looking for your next opportunity in a supportive and well-established business?
Our client, a reputable supplier within the construction industry, is seeking a reliable and detail-oriented Customer Support Executive to join their team on a permanent, full-time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.
Key Responsibilities:
- Act as the primary point of contact for clients, ensuring a consistently high standard of customer service.
- Providing administrative support to the Sales Team
- Processing orders and returning quotes to customers
- Supporting a Sales Rep, working closely to support account management efforts and process orders
- Liaising with internal departments including Transport, Warehouse and Purchasing
- Developing strong b2b customer relationships
- Proactive problem solving
- Ensuring seamless communication across the sales function and wider team
- Any other duties as required
Essential requirements:
- Solid experience working in a heavily administrative customer facing role supporting a sales function (experience within the construction industry is highly desirable)
- Sales order processing withing a business selling products to b2b customers
- A genuine passion for customer service
- The ability to keep calm under pressure
- A meticulous attention to detail
- Excellent organisation skills with the ability to work quickly under pressure
- Confident with Microsoft Office especially Excel - (SAP experience is a big plus)
- Problem solving skills
- A collaborative approach
What’s on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:
- A competitive salary of up to £30,000 depending on experience
- 23 days holiday plus bank holidays
- Stability within a supportive team
- Genuine opportunities for progression and skill development
- Sociable Monday to Friday hours
- A company pension scheme
- Long-term progression opportunities
Interviews are to be held immediately, so please apply today for immediate consideration!
This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.