Customer Service Coordinator
Salary- £25,500 per annum plus generous benefits
Maidstone – free parking on site
Full time- permanent
Are you a confident communicator with a genuine passion for delivering excellent customer service?
This could be the perfect opportunity for you.
Our client, a well-established and supportive business, is seeking a motivated Customer Service Coordinator to join their friendly team. This is a fantastic role offering strong progression opportunities, and a positive working environment — with no weekend work.
Key duties include:
- Serve as a key point of contact for customer and supplier inquiries, ensuring clear and timely communication at all times.
- Investigate and resolve customer concerns swiftly, using initiative to deliver effective solutions.
- Support internal collaboration by liaising with teams across the business, including sales, marketing, and technical departments, to ensure a seamless customer experience.
- Stay well-informed about current products, services, and any promotional offers in order to provide accurate and relevant information.
- Contribute to a supportive and motivated team culture by actively engaging with colleagues and maintaining a positive attitude.
- Participate in the onboarding and development of new team members, sharing knowledge and best practices.
- Assist the Customer Service Manager in identifying areas for process improvement and implementing more efficient working methods.
- Take ownership of ongoing issues, ensuring they are followed through to resolution without unnecessary delay.
Essential Requirements:
- Previous office-based customer service or admin experience is necessary
- Strong IT skills, including Microsoft Word, Excel, and Outlook
- Experience in using different systems and platforms
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- A positive, can-do attitude and eagerness to learn
- Confidence working as part of a team in a busy office environment
- Good organisational skills and the ability to prioritise tasks effectively
What’s in it for you?
- A friendly, stable team environment
- Full training and ongoing support
- Amazing benefit package
- Career progression
- Free on-site parking
- No weekend working
This is a fantastic opportunity for someone looking to join a stable and friendly team offering great benefits and a long-term career, with no weekend working.
If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!
This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.